Terms of use for crowdapps services and privacy protection

Crowdapps General Terms of Service by Crowdpolicy

• The following terms are supplemented by the provisions and provisions of the relevant terms of public sector bodies that implement Crowdpolicy’s Crowdapps services.

• In specific cases, but also in general, where there is differentiation, the data protection terms of the relevant public bodies that implement Crowdpolicy’s Crowdapps services apply and are available on the website of the respective body.

1. The terms of use set out the terms and conditions governing the use of the services of the following digital platforms

• of the websites hello.crowdapps.net and hello.crowdaps.cloud
• of the website hello.crowdapps.net/”onoma-forea” (hereinafter referred to as the “website”) owned by contract or cooperation agreement by the respective body (municipality, region, or third-party organization) and technically supported by the company Crowdpolicy.
• of the website https://egov.crowdapps.net/”onoma-forea” (hereinafter referred to as the “website”) owned by the respective entity (Municipality, Region, or Third Party Organization) under a project or cooperation agreement and technically supported by Crowdpolicy.
• From the website https://pass.cityon.gr/
• The website https://pass.cityon.gr/”onoma-forea” (hereinafter referred to as “website”) belongs to the respective entity (Municipality, Region, or Third Party Organization) under a project or cooperation agreement and is technically supported by Crowdpolicy.

All of the above platforms and websites have common terms of service and data protection, are referred to in this document as a website, and are presented below.

The use/visit of the relevant services presupposes the unconditional and full acceptance of the terms mentioned, which apply to all of its content. Navigating and staying on this website, as well as archiving/cataloguing it, constitutes practical acceptance of the following terms of use.

This website, through technologically advanced web infrastructure and open and closed source software applications, can offer to everyone (hereinafter referred to as “user/visitor”) under the following terms of use.

2. The website must be used exclusively for lawful purposes and in a manner that does not restrict or prevent its use by third parties. Users/visitors to this website are required to use it in accordance with the law and these terms of use. Users/visitors to this website must not engage in any acts or omissions that may cause damage or malfunction to the website and negatively affect or jeopardize the provision of services provided through the website hello. crowdapps.net website to citizens.

3. The entire content of this website is made available to the public under the specific terms of the Greek Creative Commons Attribution License (CC BY v.3.0) as specified in detail in the relevant License Agreement, unless otherwise specified. The license to use any other material protected by Law 2121/93 or other relevant law and which has been designated as the Intellectual Property of a third party is not covered by the above license. For the use and exploitation of material belonging to third parties, the end user must contact the holders of the relevant Intellectual Property rights to obtain the necessary licenses for use and exploitation. The computer programs used for the development and operation of the Crowdpolicy website are, as a rule, Free Software/ Open Source Software (FOSS/OSS) and, when available, are distributed under the specific terms of the European Union Public License (http://www.osor.eu/eupl/european-union-public-licence-eupl-v.1.1). The specific license under which the software is available is specified on the website where the software is available.

4. Crowdpolicy or the respective user (e.g. municipality, region) makes every effort to ensure that the information and content displayed on the website is as accurate, truthful, and up-to-date as possible. It also provides the content (e.g., information, names, photographs, images, data, etc.) and services available through the website “AS IS.” Under no circumstances shall Crowdpolicy be liable for any legal, civil, or criminal claims or for any damage (positive, special, or consequential) to the user/visitor of this website.

5. This website may contain references (links) to third-party websites for the sole purpose of informing the user/visitor.

References to links belonging to third-party websites do not constitute an endorsement of their views and actions or acceptance of the content they express, publish, or post. Third parties – the operators of the websites responsible under the law – bear sole responsibility for the content of their websites or for any damage that may arise from their use when the user/visitor of the website hello. crowdapps.net website accesses them. The user/visitor accepts that by visiting third-party websites, they leave the website and are subject to the terms of use of those websites.

6. Crowdpolicy makes every effort to ensure the proper functioning of its network, although it does not guarantee that its servers will operate without interruption or without any errors, free of viruses, malware, or other similar elements.

7. Given the nature of the Internet, Crowdpolicy and/or the operator shall not be liable under any circumstances for any form of damage suffered by the user/visitor of the web pages, services, options, and content of this website. Furthermore, it does not guarantee that any website related to it or the servers through which any relevant service is made available to the user/visitor do not contain “viruses” or other malicious software, nor does it guarantee the accuracy, completeness, or availability of the content, web pages, services, options, or the results of their use.

8. Through this website, Crowdpolicy and/or the platform operator (municipality or region) may collect personal data from users/visitors only. Personal data is considered to be data that can be used only to identify or communicate with users/visitors, in particular data collected through various Data Submission Forms. The user/visitor expressly and unreservedly consents to the provision of their personal data to the website hello.crowdapps.net, where required or requested.

In the case of an organization’s website, the following provisions apply to the organization:

Forecasts:

• The Organization may use personal data for informational purposes or to send electronic mail or mail announcements/news to the registered user/visitor, unless the latter does not wish this and expressly states so in their communication.
• Crowdpolicy and/or the Operator does not sell personal data of third parties or users/visitors of this website.
• Crowdpolicy does not transfer or disclose personal data of users/visitors of the website to third parties, unless otherwise required by law or if it is a contractual obligation necessary for the proper functioning of the Website and the performance of its functions. However, we reserve the right to disclose information about you if we are required to do so by law or if such disclosure is required by the competent supervisory, auditing, independent, judicial, public, and/or other authorities.
• Crowdpolicy or the operator may process some or all of the data sent by users/visitors for statistical purposes and to improve the services and information provided on this website. The user/visitor may contact the administrator of the website hello. crowdapps.net to verify the existence of their personal file, correct, change, or delete it, as well as exercise their right to restrict, object to, and transfer the data in their personal file.

If you wish to exercise any of the above rights, you can contact the operator of the respective website under hello.crowdapps.net/”onoma-forea”.

The contact details of the Data Protection Officer (DPO) can be found on the website of the respective body.

Crowdpolicy is defined as performing processing through the provision of Crowdapps services to the respective public (or in some cases private) sector entity.

Crowdpolicy may process some or all of the data sent by users/visitors for statistical purposes and to improve the services provided – information on this website and/or for the purposes of fulfilling its contractual obligations to the respective entity.

The user/visitor may contact the administrator of the website in order to verify the existence of their personal file, correct it, change or delete it, and exercise their right to restrict, object to, and transfer the data in their personal file.

9. Communication forms, notice boards, and interactive areas may be posted on this website. The use of the above implies that the user/visitor bears sole responsibility for the communication they make and the consequences arising from the publication of this communication.

Crowdpolicy or the operator, depending on the case of the website, bears no responsibility for the accuracy, accuracy, or reliability of the material published in any interactive area, or for the consequences of communication in interactive areas, or the consequences arising from the use of the website. Crowdpolicy cannot in any way be considered to accept or endorse in any way the ideas, perceptions, and actions expressed by the user/visitor as a result of communication.

Crowdpolicy or the operator may check, correct, or even delete the content of the user/visitor’s communication. The user/visitor accepts the license under the specific terms of the Greek “Creative Commons” Attribution License (CC-BY-v.3.0) as specified in detail in the relevant License Agreement, of all works protected under Law 2121/1993 resulting from communication in the tables and communication forms as well as in the interaction areas, as described above.

10. The website may provide users/visitors of its services with the opportunity to participate in a participatory process and public consultation on current issues, which are formulated in the form of questions. The responses of users/visitors participating in the above process are recorded, analyzed, and taken into account in order to draw conclusions on the issue under consideration, which is put to public consultation through a participatory process. The specific terms of this participatory process and public consultation are described on the corresponding website for participation in the process. .

Crowdpolicy or the operator reserves the exclusive right to collect and exploit all such information data and the findings to which it leads, which are made available to citizens through this website, and the user/visitor of the website accepts the transfer of all intellectual or intellectual property rights arising from their participation in the public consultation, as described above, to the region.

11.The terms and conditions of use of this website, as well as any amendments or changes thereto, are governed and supplemented by national and Community law and the relevant international treaties. Any provision of the above terms that is found to be contrary to the above legal framework or becomes invalid shall automatically cease to apply and shall be removed from this document, without in any way affecting the validity of the other terms.

12.The terms and conditions of use of this website constitute the entire agreement between Crowdpolicy and/or the operator and the user/visitor of its websites and services and are binding only on them. No modification of these terms of use shall be taken into account and shall not form part of this agreement unless expressed in writing and incorporated into these terms of use. Unless otherwise specified, the above terms of use are immediately effective in their entirety on this website.

Crowdpolicy and/or the operator reserves the right to modify these terms and conditions of use and the content of this website at any time without prior notice to users/visitors, by simply announcing such modifications on this website. and users/visitors are required to check for any changes each time and, if they continue to use the website, it will be assumed that they have accepted the changes.

General Terms and Conditions for the Protection of Personal Data and Privacy

• The following terms are supplemented by the provisions and provisions of the relevant terms of the entities that implement Crowdpolicy’s Crowdapps services.

• In specific cases, but also in general, and where there is differentiation, the data protection terms of the relevant public bodies that implement Crowdpolicy’s Crowdapps services apply and are available on the website of the respective body.

What categories of data we collect and process, and where they come from

The respective entity using Crowdapps (organization as Data Controller) and Crowdpolicy as Data Processor collect the following information for each user of the application:

For Crowdapps applications – Digital municipal services:

Indicatively

• Name
• Last name
• Tax Identification Number (as applicable)
• AMKA (as applicable)
• Mobile phone (as appropriate)
• Landline (as applicable)
• Date of Birth (as applicable)

For digital assistants:

Indicatively

• the chat content (for all chatbot versions)
• your Facebook username (if you are using Facebook Messenger)
• The username of the social media platform in all other cases, the date and time of registration.

Purpose of processing

The purpose of processing is to analyze and optimize the services provided and to make services available to citizens (beneficiaries of the digital services provided by the respective municipality).

Legal basis for processing

The legal basis for the processing of users’ personal data is based on the processing necessary for the effective and immediate service of users upon submission of a relevant query or request [Article 6, paragraph 1 (b) of the GDPR], for the fulfillment of the legitimate interests of the respective organization and/or its compliance with its legal obligations [Article 6, paragraph 1 (f) and (c) of the GDPR].

Recipients of users’ personal data

The above personal data of users will not be transferred to third parties for purposes other than those for which it was originally collected. By way of exception, authorized partners and employees of Crowdpolicy and the respective organization, as well as third parties, administrative, public, or judicial authorities, if this is provided for by existing legislation or for other legal reasons.

Retention period of users’ personal data.

Users’ personal data is retained for as long as necessary to fulfill the purposes of the services provided.

Users’ rights in relation to their personal data

Αναφορικά με τα προσωπικά δεδομένα που τυγχάνουν επεξεργασίας στο πλαίσιο χρήσης της ανωτέρω εφαρμογής, οι χρήστες έχουν τα ακόλουθα δικαιώματα, βάσει του Γενικού Κανονισμού Προστασίας Δεδομένων και ειδικότερα:

• Δικαίωμα ενημέρωσης & πρόσβασης: Έχουν δικαίωμα να ενημερωθούν και να έχουν πρόσβαση στα δεδομένα τους και να λάβουν συμπληρωματικές πληροφορίες σχετικά με την επεξεργασία τους.
• Right to rectification: They have the right to request the rectification, modification, completion, and updating of their data.
• Δικαίωμα διαγραφής:Έχουν δικαίωμα να ζητήσουν τη διαγραφή των τηρούμενων προσωπικών τους δεδομένων όταν το εν λόγω δικαίωμα δεν υπόκειται σε περιορισμούς σύμφωνα με την ισχύουσα νομοθεσία ή τυχόν άλλους περιορισμούς.
• Right to restriction of processing: They have the right to request the restriction of the processing of their personal data when: (a) the accuracy of the personal data is contested and until verification is completed, (b) the processing is unlawful and they request the restriction of the use of their personal data instead of erasure, (c) the personal data are not needed for the purposes of the processing, but are necessary for the establishment, exercise, or defense of legal claims, and (d) they object to the processing and until it is verified that there are legitimate reasons relating to them that override the reasons for

who object to the processing.

• Δικαίωμα εναντίωσης στην επεξεργασία: Έχουν δικαίωμα να εναντιωθούν ανά πάσα στιγμή στην επεξεργασία των προσωπικών τους δεδομένων υπό συγκεκριμένες μόνο προϋποθέσεις που προβλέπονται στη νομοθεσία.
• Right to portability: They have the right to receive their personal data free of charge in a format that allows them to access, use, and process it, as well as to request, where technically feasible, that their data be transferred directly to another controller. This right applies to data they have provided and which is processed by automated means based on their consent.
• In cases of access and use of the Digital Assistant’s services by third parties, e.g. Facebook, Viber, WhatsApp, the terms of use and protection policies of these platforms apply, which the user has accepted separately when using their services and registering.

To exercise any of the above rights, users can contact the relevant entity and read the specific terms of use of the services.

Additional assistance: by sending an email to: [email protected], By sending a letter by post to the address “CROWDPOLICY DIGITAL PARTICIPATORY SERVICES PRIVATE CAPITAL COMPANY (IKE), Eleftheriou Venizelou (Grammou) 8, 18345, Moschato, Athens.”

Right to lodge a complaint with the Hellenic Data Protection Authority: You have the right to lodge a complaint with the Hellenic Data Protection Authority (www.dpa.gr) at any time. Call Center: +30 210 6475600, Fax: +30 210 6475628, Email: [email protected].

General COOKIES POLICY

The technology provider (Crowdpolicy) aims to make your online experience and interaction with this website (hereinafter referred to as the “website”) as user-friendly and efficient as possible.

This website may collect non-personal identification information about its users using appropriate technologies, such as cookies and/or tracking Protocol addresses and other similar information resulting from the communication between the web browser and the server. Cookies are small text files stored on the hard drive of each user/visitor and do not collect any documents or files from their computer, nor do they lead to the identification of their computer with any person. They are used to facilitate user/visitor access to specific services and/or pages on the website for statistical purposes and to determine which areas are useful or popular.

Non-personal information may also include the type of web browser used by the user/visitor, the type of computer, operating system, Internet service provider (ISP), and other such information.

Users/visitors to this website can configure their web browser to either warn them about the use of cookies on specific services or not allow the use of cookies under any circumstances. cookies in specific services or to not allow the use of cookies under any circumstances. If the user/visitor of these services and pages does not want cookies to be used to identify them, they may have limited access to some of the services, uses, or functions provided by this website. More information can be found on the corresponding Cookies Policy page.

The collection of all data falling within the category of personal data received by Crowdpolicy or the Operating Body (Municipality or Region) through this website, which is either sent by users on a case-by-case basis or collected during navigation and use of the website by users, is carried out in accordance with applicable national legislation and European Regulation 2016/679 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (hereinafter “GDPR – General Data Protection Regulation), as applicable.

WHAT ARE COOKIES?

Cookies are small pieces of text sent to your browser when you visit a website. Their main function is to remember information such as preferred language and country, login information, etc., in order to facilitate each visitor’s navigation of the websites of their choice. The information collected in this way is not linked to your personal data and is used solely for security and statistical purposes.

WHAT TYPES OF COOKIES DO WE COLLECT?

• Strictly necessary cookies
• Functionality cookies
• Performance, analytics, and research cookies
• Security cookies
• Advertising cookies
• Social Networking Cookies

WHY DO WE USE COOKIES?

We use cookies on our websites to create a safer and more effective environment for our visitors, both for statistical purposes and to improve their online experience.

Strictly necessary cookies

These are “first-party cookies” that are used exclusively by us for the proper functioning of our websites. They allow you to browse and use their features, such as accessing secure areas, etc. All your preferences and settings (e.g., language and country, login information, browser settings, and plugins) stored in cookies are reproduced on this website and cannot identify you personally. Without them, many applications on this website cannot function effectively.

Performance, Analysis, and Research Cookies

These are cookies that aim to improve the attractiveness, content, and functionality of this website. For example, we can determine the frequency of visits by collecting information such as the number of people who visit this website and its individual pages, as well as the number of those who return to it, the keywords used in the search field, the user’s location, i.e. the country, region and, where applicable, the city or municipality from which access is made, etc. In addition, they record the pages you visit, the time you spend on them, and the areas you show interest in.

Functionality Cookies

These are cookies that allow this website to “remember” the user’s choices in order to provide them with improved and personalized features. In addition, they can be used when the user selects certain features of this website, such as sharing content on social media or viewing a video.

Security Cookies

These are cookies used to protect the user from any malicious activity.

Advertising Cookies

These are cookies that allow us to receive information about the interest shown by the user in any of our advertised products and services. These cookies are used to show you personalized ads based on your preferences for any of our products and services. Furthermore, we use tools (such as Google Analytics, Google AdWords, Facebook pixel, etc.) to personalize the content and advertisements on our websites, provide social media features, and analyze traffic. Please also note that for this purpose, we may share information about how you use this website with third-party social media, advertising, and analytics providers, who may combine it with other information you have provided to them or that they have collected in connection with your use of their services.

Social Networking Cookies

The posts, images, and videos you see on this website can be shared via social media buttons. These cookies enable these buttons to function so that they recognize when you want to share a post or video. Please note that Crowdpolicy does not influence how social networks use your personal data. For more information about the cookies set by social networks and the information they may collect, please refer to their respective policies.

RELATED TO COOKIES TECHNOLOGIES

In the case of beacons being used, e.g., Crowdapps in combination with bidding mechanisms in municipal open shopping centers.

Our website uses web beacons in conjunction with cookies to collect data that helps us better understand how visitors move from page to page within our website. Web beacons are electronic files that signal the display of a web page, advertisement, video, other content, email, or newsletter.

HOW CAN YOU MANAGE COOKIES?

You can freely choose and change your preferences regarding Cookies by following the “Cookie Settings” link at the bottom of this page. Please note that you can delete all cookies stored on your computer or any other mobile device, as well as set most browsers to prevent them from being stored. However, if you do this, you may need to manually adjust some preferences every time you visit our website, and some features and functionality may not work.

POLICY AMENDMENT AND INFORMATION

We may amend this Policy from time to time to ensure that it complies with legal requirements and the way in which the websites and applications available through this website operate.

If we decide to replace this Policy or make significant changes to it, we will notify you by posting a notice on this website. To stay informed about the latest version of the Policy, please check this page regularly.

Framework for Dialogue

The following terms apply to every Crowdapps application for which you have the option to participate in the dialogue through appropriate comment forms and/or proposal submission.

If you participate in a dialogue or submit a comment, please note the following

1. Please keep your suggestions, comments, or questions directly related to the topic under discussion, and keep them short and to the point. Obviously, every issue is part of a broader context, but public dialogue is facilitated by targeted and specific suggestions and interventions.

2. Please document what you write with references, citations to other texts, material, or links to relevant content wherever possible, unless their use is abusive, in which case they will be removed.

3. Ensure that the content you submit does not infringe on the rights of others.

4. It is productive for participants to exchange views, but it is important for the quality and effectiveness of the dialogue to avoid personal confrontations with other participants.

5. Προτάσεις, σχόλια, υπερσύνδεσμοι ή οποιοδήποτε άλλο περιεχόμενο, τα οποία διατυπώνονται σε γλώσσα και με τρόπο υβριστικό, χυδαίο ή περιέχουν ή υποκινούν μισαλλοδοξία και διακρίσεις που βασίζονται σε φύλο, ηλικία, σεξουαλικό προσανατολισμό, φυλετική ή εθνική καταγωγή ή θρησκευτικές πεποιθήσεις δεν θα δημοσιεύονται Επίσης δε θα δημοσιεύονται σχόλια τα οποία παραπέμπουν σε άλλους δικτυακούς τόπους για λόγους διαφήμισης, δημοσιότητας ή οποιονδήποτε άλλο σκοπό που κρίνεται από ως καταχρηστικός.

6. Any suggestions, comments, or questions you submit are subject to review for compliance with these terms of use and participation.

7. Με τη συμμετοχή σας αποδέχεστε τη χρήση του ηλεκτρονικού σας ταχυδρομείου για ενημερωτικούς λόγους σχετικούς με τους στόχους της πλατφόρμας

8. By participating, you agree to make any suggestions, comments, or questions you submit available under a Creative Commons license.

References

• Contact Crowdpolicy and special terms of use for Crowdpolicy.com services https://www.crowdpolicy.com/el/oroi-xrisis/

Additional Terms

If the website has access to an activated automatic digital assistant service (Chatbot), the additional terms and conditions of the page https://www.botakis.com/termsofservice.php apply, which the user-visitor accepts in their entirety.